Term Of Services

The terms & conditions set out below govern the use of the services offered by Sindo Lah Pte Ltd regarding the use of the sindomall.com site. Users are advised to read carefully because it can affect the rights and obligations of the User under the law.

By registering and / or using the www.sindomall.com site, the user is deemed to have read, understood, understood and agreed to all contents in the Terms & Conditions. These terms & conditions are a form of agreement as outlined in a valid agreement between the User and Sindo Lah Pte Ltd. If the user does not agree to one, part or all of the contents of the Terms & Conditions, then the user is not allowed to use the services at www.sindomall.com.

  1. Merchants reserve the rights to accept and /or reject deals made by buyers
  2. Buyers are hereby permitted to purchase at the original price of plants without making deals by selecting ‘Buy Now’.
  3. Sindo Lah Pte Ltd reserve the right to cancel deals under any circumstances.
  4. All parties must adhere to good conduct and refrain from any negative behaviour between parties. Examples of prohibited conducts: Threats, Harassment, Harms.
  5. Sindo Lah Pte Ltd will refund customers through Sindomall credits that may be used to purchase any item for sale on Sindomall at a rate of (1 Credit = 1 SGD).
  6. Sindo Lah Pte Ltd will only accept refund requests under the following conditions:
    • Your plant arrived with obvious physical damages.
    • Your plant arrived in poor conditions, i.e. your plant is delivered with and not limited to :
      • More than 50% yellow leaves
      • Pests
      • Completely different plant from original photo posted on the page
    • Your plant is lost during shipment
  7. All complaints must be filed within 24 hours of arrival.
    • Sindo Lah Pte Ltd reviews all complaints and reserves the right to reject any refund requests.
    • If request is successful, Sindomall credits of equivalent refund amount (full or partial) will be added into your account.
    • Sindomall credits can be applied at checkout to purchase any item for sale on Sindomall.
    • Return of plants will be subject to Sindo Lah Pte Ltd’s approval. Order returns must be done before the refund is credited.
  8. Credit withdrawal will take around 1-5 days to process, and is available upon request here