Welcome to the Sindo platform which is operated by Sindo Lah Pte Ltd and its affiliates and subsidiaries (individually and collectively also referred to as "Sindo" or "we"). Sindo takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Sindo Platform ("Platform") (collectively we call the Platform and services which we provide as described on our Site as the "Services"). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and / or process the personal data that you have entrusted to us and / or we have about you, both now and in the past. in the future, as well as to help you make the right decisions before providing us with your personal data.

"Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from such data, or from other data and information that an organization can or is likely to have access to. Common examples of personal data may include name, identification number and contact information.

By using the Service, registering an account with us, visiting our Platform, or accessing the Service, you acknowledge and agree that you accept the practices, terms, and / or policies described in this Privacy Policy, and you hereby consent to us collecting , use, disclose and / or process your personal data as described herein. IF YOU DO NOT ALLOW THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy Policy, we will post the changes or the modified Privacy Policy on our Platform. We reserve the right to change this Privacy Policy at any time.

1. When will SINDO Collect Personal Data?

   We will/may collect your personal data:

   • Register and/or use our Services or Platform, or open an account with us.
   • Submit any forms, including, but not limited to, application forms or other forms related to our products and services, either online or in physical form.
   • Make agreements or provide documents or other information in connection with your interactions with us, or when you use our products and services.
   • Interact with us, such as through telephone calls (which may be recorded), letters, faxes, face-to-face meetings, social media platforms and email.
   • Using our electronic services, or interacting with us through our applications or using services on our Platform. This includes, without limitation, through cookies that we may use when you interact with our applications or websites.
   • Make transactions through our Services.
   • Submit criticism and suggestions or complaints to us.
   • Register for a contest.
   • Submitting your personal data to us for any reason.

   The above list is not intended to be an exhaustive list and only sets out some general examples of when your personal data may be collected.

2. Personal Data To Be Collected By SINDO

   Personal data that Sindo may collect includes but is not limited to:

   • Name
   • Email Address
   • Billing Address
   • Phone Number

   You agree not to submit any inaccurate or misleading information, and you agree to notify us of any inaccuracies or changes to such information. We reserve the right at our discretion to require further documentation to verify the information submitted by you.

   If you register to be a user of our Platform using your social media account (“Social Media Account”), link your Sindo account with your Social Media Account or use any SINDO social media feature, we may access information about you. which you voluntarily submit to the Social Media Account provider in accordance with the social media provider's policies, and we will manage and use such personal data in accordance with this Policy at all times.

3. Other Data Collection

   Like most websites and mobile applications, your device sends information which may include data about you which a web server can log when you use our Platform. This usually includes without limitation, your device's Internet Protocol (IP) address, computer / mobile device operating system, and browser type, type of mobile device, characteristics of the mobile device, unique device identifier (UDID) or mobile equipment identifier (MEID) for mobile devices. you, the address of the recommending site (if any), the pages you visited on our website and mobile applications and the time of your visit, and sometimes "cookies" (which can be disabled using your browser preferences) to help the site remember your recent visit. last. If you log in (login), this information is associated with your personal account. This information is also included in anonymous statistics to enable us to understand how visitors use our site.

4. Cookies

   From time to time, we may implement "cookies" or other features to enable us to collect or share information that will help us improve our Platform and the Services we offer, or help us offer new services and features."Cookies” are identifiers that we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us about how and when the Service or Platform is used or visited, by how many people, and to track activity on our Platform. . We may link cookie information to personal data. Cookies also link to information about what items you have selected for the pages and purchases you view. This information is also used to track your shopping cart, for example. Cookies are also used to deliver content specific to your interests and to monitor your use of our Services.

   You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you will not be able to use the full functionality of our Platform.

5. How We Use Information You Provide Us ?

   We may collect, use, disclose and / or process your personal data for one or more of the following purposes:

   • Considering and / or processing your application/transactions with us or your transactions or communications with third parties through the Service.
   • Manage, operate, provide and / or administer your use of and / or access to our Services and our Platform (including, but not limited to, remembering your preferences), as well as your relationship and your user account with us.
   • Respond to, process, deal with or complete transactions and / or fulfill your requests for certain products and services and notify you of service issues and unusual account actions.
   • Enforce any applicable Terms of Service or end user license agreement.
   • Protects personal safety and the rights, property or safety of others.
   • For identification and/or verification.
   • Maintain and provide any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services.
   • Register for a contest.
   • Dealing with or facilitating customer service, carrying out your instructions, dealing with or responding to any questions raised by (or purportedly raised by) you or on your behalf.
   • Contacting you or communicating with you by telephone call, text message, email and / or postal mail or other means for the purpose of administering and / or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us may be carried out by sending you a letter, document or notice, which may involve disclosing certain personal data about you to make such delivery as well as listed on the outer cover of the postal envelope/package.
   • Allows other Users to interact with or connect with you on the Platform, including notifying you when another User has sent you a private message or posted a comment for you on the Platform.
   • Conduct research, analysis and development activities (including, but not limited to, data analysis, surveys, product and service development and / or profiling), to analyze how you use our Services, improve our Services or products and / or or improve your customer experience.
   • Enables audits and surveys to, among other things, validate the size and composition of our target audience, as well as understand their experience with Sindo Services.
   • For marketing, and in this case, sending you through various modes of communication, marketing and promotional information and materials relating to products and / or services (including, but not limited to products and / or services of third parties collaborating or related to Sindo) which Sindo (and / or its affiliates, or related corporations) may sell, market or promote, whether such products or services exist now, or are made in the future. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function in the electronic marketing materials. We may use your contact information to send newsletters from us and from our associated companies.
   • Responding to legal process or complying with or as required by any applicable law, government or regulatory requirements of the relevant jurisdiction, including, without limitation, meeting the requirements to make disclosures under legal requirements binding on Sindo or its related companies or affiliates.
   • Produce statistics and research for internal reporting and as required by law and / or archival requirements.
   • Perform due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that have been imposed by us.
   • Audit our Services or Sindo business.
   • Prevent or investigate actual or suspected breaches of the Terms of Service any fraud, unlawful activity, omission or misconduct, whether related to your use of our Services or any other matter arising out of your relationship with us.
   • Store, maintain, back up (whether for disaster recovery or otherwise) your personal data, whether within or outside your jurisdiction.
   • Dealing with / and facilitating business asset transactions or possible business asset transactions, where the transaction involves SINDO as a participant or only involves a related company or SINDO affiliate as a participant or involves SINDO and / or a related company or SINDO affiliate or more as a participant, and there may also be other third party organizations that are participants in the transaction. "Business asset transaction” refers to the purchase, sale, lease, merger, consolidation or any other form of acquisition, disposal or financing of an organization or part of an organization or any business or assets of an organization.
   • Dealing with / and facilitating business asset transactions or possible business asset transactions, where the transaction involves SINDO as a participant or only involves a related company or SINDO affiliate as a participant or involves SINDO and / or a related company or SINDO affiliate or more as a participant, and there may also be other third party organizations that are participants in the transaction. "Business asset transaction” refers to the purchase, sale, lease, merger, consolidation or any other form of acquisition, disposal or financing of an organization or part of an organization or any business or assets of an organization.
   • Any other purposes that we will notify you of upon obtaining your consent.

   Since the purposes for which we will / may collect, use, disclose or process your personal data depending on the situation at hand, those purposes may not be listed above. However, we will notify you of such other purposes upon obtaining your consent, unless the applicable data processing without your consent is permitted by the Privacy Laws.

6. How SINDO Protects and Withdraws Customer Information ?

   We implement various security measures and strive to ensure the security of your personal data on our systems. Users' personal data resides behind a secure network and can only be accessed by a small number of employees who have special access rights to the system. However, the absence of absolute guarantees or security is inevitable.

   We will retain personal data in accordance with the Privacy Act and / or other applicable laws. That is, we will destroy or anonymize your personal data when we reasonably deem that (i) the purpose for which the personal data was collected is no longer being served by the storage of that personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) there is no warrant that legitimizes the further withdrawal of the personal data. If you stop using our Platform, or your permission to use the Platform and / or Services is terminated or withdrawn, we may continue to store, use and / or disclose your personal data in accordance with our Privacy Policy and our obligations under the Privacy Laws. Subject to applicable laws, we may safely dispose of your personal data without prior notice to you.

7. Does SINDO Disclose Information It Collects from Visitors to Outside Parties?

   In conducting our business, we will / may need to disclose your personal data to our third party service providers, agents and / or affiliates or related companies, and / or other third parties, whether located in Indonesia or outside Indonesia, for one or more The goals mentioned above. Such third party service providers, agents and / or affiliates or related companies and / or other third parties will process your personal data on behalf of us or other parties, for one or more of the above-mentioned Purposes. Such third parties include, without limitation:

   • Our subsidiaries, affiliates and related companies.
   • Other users of the Platform for one or more of the above Purposes.
   • Contractors, agents, service providers and other third parties we use to support our business. This includes but is not limited to those who provide us with administrative or other services such as postal services, telecommunications companies, information technology companies and data centers.
   • Buyer or other successor in the event of a merger, divestment, restructuring, reorganization, dissolution or other sale or transfer of some or all of SINDO's assets, whether on an ongoing basis or as part of bankruptcy, liquidation or similar proceedings, in which personal data owned by Sindo regarding our Service Users is one of the transferred assets; or to partners in a business asset transaction involving SINDO or one of its affiliates or related companies.
   • Bank Account and Payment Information
   • Phone Number
   • Any other information about the User when the User registers to use our Service or Platform, and when the User uses the Service or Platform, as well as information related to how the User uses our Service or Platform.
   • Third parties to whom we disclose the data for one or more Purposes and such third parties will in turn collect and process your personal data for one or more Purposes.

   This may entail, among other things, sharing statistical and demographic information about our Users and their use of the Service with advertising and programming suppliers. This will not include anything that can be used to specifically identify you or find personal information about you.

   For the avoidance of doubt, in the event that the Privacy Act or other applicable law permits an organization such as us to collect, use or disclose your personal data without your consent, the consent granted by such law will continue in effect.

   Third parties may intercept or access personal data transmitted to or stored on the site without permission, technology may malfunction or not work as expected, or someone may access, utilize or misuse information without any error on our part. However we will use reasonable security arrangements to protect your personal data as required by the Privacy Laws; however unavoidably, there are no absolute guarantees of security such as but not limited to unauthorized disclosure arising from malicious and sophisticated hacking by disgruntled or hostile parties without fault on our part.

8. Information about Children

   The service is not intended for children under the age of 13. We do not knowingly collect or store any personal data or non-personal information from anyone under the age of 13 and any part of our Platform or other Services is not directed at children under the age of 13. As a parent or legal guardian, please do not give permission for children under your care to submit personal data to SINDO. In the event that personal data of children under the age of 13 under your care is disclosed to SINDO, you hereby consent to the processing of the child's personal data and accept and agree to be bound by this Privacy Policy on behalf of the child. We will close any accounts used exclusively by such children and will remove and / or delete any personal data that we believe was transmitted without the consent of a parent or legal guardian by a child under the age of 13.

9. Information Collected by Third Parties

   Our platform uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your device, to help Platom analyze how users use the Platform. Information generated by cookies regarding your use of the Platform (including your IP address) will be transmitted to, and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of our Platform, compiling reports on website activity for website operators and providing other services related to website activity and Internet usage. Google may also transfer this information to third parties where required by law to do so, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

   We, and third parties, may from time to time provide downloads of software applications for your use on the Platform or through the Services. All of these applications may separately access, and allow third parties to view, information that can identify you, such as your name, User ID, IP Address of your device or other information, such as what cookies may be pre-installed, or which were installed for you. by third party software applications or websites. In addition, these applications may ask you to provide additional information directly to third parties. Third party products or services through these applications are not owned or controlled by SINDO. You are encouraged to read the terms and other policies published by these third parties on their websites or otherwise.

10. Disclaimers Regarding Security and Third Party Sites
11. We do not guarantee the security of personal data and/or other information that you provide on third party sites

    We do implement a variety of security measures to keep your personal data safe in our possession or under our control. Your personal data is stored behind a secure network and can only be accessed by a limited number of people who have special access rights to the system, and are required to maintain the confidentiality of the personal data. When you place an order or access personal data, we offer the use of a secure server. All personal data or sensitive information that you provide is encrypted into our database and can only be accessed as stated above.

    In an effort to provide you with increased value, we may select various third party websites to link to, and frame within the Platform. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. All these linked sites have their own independent privacy policies and security settings. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has its own privacy and data collection practices separate from ours. Data collected by our co-branded partners or third party websites (even, if offered on, or through our Platform) may not be received by us.

    Therefore, we are neither responsible nor liable for the content, security settings (or lack of security settings), and activities of these linked sites. These linked sites are for your convenience only, and you therefore access them at your own risk. However, we strive to protect the integrity of our Platform and the links placed on each site, and as such, we welcome any feedback regarding these linked sites (including, but not limited to, if certain links do not work).

12. Will SINDO Transfer Your Information Overseas?

    Your personal data and / or information may be transferred, stored or processed outside your country. SINDO will only transfer your information overseas in accordance with the Privacy Act.

13. How Can You Revoke Consent, Request Access To, Or Correct Information You Have Provided Us?
    • Revocation of Consent

      You can withdraw your consent to the collection, use and / or disclosure of your personal data which we have, or are under our control, by sending an email to the Personal Data Protection Officer at the email address sales@sindo.sg, and we will process your request in accordance with this Privacy Policy and our obligations under the Privacy Act and other applicable laws. However, withdrawing your consent may mean that we will not be able to continue providing the Services to you, and we may have to terminate our relationship with you and / or the contract you entered into with us.

    • Requesting Access to, or Correction of Personal Data.

      If you have an account with us, you can access and / or correct your personal data which we currently have or control through the Account Settings page on the Platform. If you do not have an account with us, you can request to access and / or correct your personal data which we currently have or control by sending us a written request. We will need sufficient information from you to confirm your identity and the nature of your request in order for us to handle your request. Therefore, please submit your request in writing by sending an email to our Personal Data Protection Officer at the email address sales@sindo.sg.

      We may also charge you a reasonable fee for handling and processing your request to access your personal data. If we choose to charge a fee, we will provide you with an estimate of the fee to be charged in writing. Please note that we are not obligated to respond to or administer your access request, unless you have agreed to pay the fee.

      We reserve the right to refuse to correct your personal data in accordance with the provisions as outlined in the Privacy Act, and where required and / or grant the organization the right to refuse to correct personal data in the circumstances stated.

14. Questions, Problems Or Complaints? Contact Us

    If you have any questions or concerns about our privacy practices please contact us by e-mail at sales@sindo.sg.