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The terms & conditions set out below govern the use of the services offered by Sindo Lah Pte Ltd regarding the use of the www.sindomall.com site. Users are advised to read carefully because it can affect the rights and obligations of the User under the law.
By registering and / or using the www.sindomall.com, the user is deemed to have read, understood, understood and agreed to all contents in the Terms & Conditions. These terms & conditions are a form of agreement as outlined in a valid agreement between the User and Sindo Lah Pte Ltd. If the user does not agree to one, part or all of the contents of the Terms & Conditions, then the user is not allowed to use the services at www.sindomall.com.
"Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from such data, or from other data and information that an organization can or is likely to have access to. Common examples of personal data may include name, identification number and contact information.
We will/may collect your personal data:
The above list is not intended to be an exhaustive list and only sets out some general examples of when your personal data may be collected.
Personal data that Sindo may collect includes but is not limited to:
You agree not to submit any inaccurate or misleading information, and you agree to notify us of any inaccuracies or changes to such information. We reserve the right at our discretion to require further documentation to verify the information submitted by you.
If you register to be a user of our Platform using your social media account (“Social Media Account”), link your Sindo account with your Social Media Account or use any SINDO social media feature, we may access information about you. which you voluntarily submit to the Social Media Account provider in accordance with the social media provider's policies, and we will manage and use such personal data in accordance with this Policy at all times.
Like most websites and mobile applications, your device sends information which may include data about you which a web server can log when you use our Platform. This usually includes without limitation, your device's Internet Protocol (IP) address, computer / mobile device operating system, and browser type, type of mobile device, characteristics of the mobile device, unique device identifier (UDID) or mobile equipment identifier (MEID) for mobile devices. you, the address of the recommending site (if any), the pages you visited on our website and mobile applications and the time of your visit, and sometimes "cookies" (which can be disabled using your browser preferences) to help the site remember your recent visit. last. If you log in (login), this information is associated with your personal account. This information is also included in anonymous statistics to enable us to understand how visitors use our site.
From time to time, we may implement "cookies" or other features to enable us to collect or share information that will help us improve our Platform and the Services we offer, or help us offer new services and features."Cookies” are identifiers that we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us about how and when the Service or Platform is used or visited, by how many people, and to track activity on our Platform. . We may link cookie information to personal data. Cookies also link to information about what items you have selected for the pages and purchases you view. This information is also used to track your shopping cart, for example. Cookies are also used to deliver content specific to your interests and to monitor your use of our Services.
We may collect, use, disclose and / or process your personal data for one or more of the following purposes:
Since the purposes for which we will / may collect, use, disclose or process your personal data depending on the situation at hand, those purposes may not be listed above. However, we will notify you of such other purposes upon obtaining your consent, unless the applicable data processing without your consent is permitted by the Privacy Laws.
We implement various security measures and strive to ensure the security of your personal data on our systems. Users' personal data resides behind a secure network and can only be accessed by a small number of employees who have special access rights to the system. However, the absence of absolute guarantees or security is inevitable.
In conducting our business, we will / may need to disclose your personal data to our third party service providers, agents and / or affiliates or related companies, and / or other third parties, whether located in Indonesia or outside Indonesia, for one or more The goals mentioned above. Such third party service providers, agents and / or affiliates or related companies and / or other third parties will process your personal data on behalf of us or other parties, for one or more of the above-mentioned Purposes. Such third parties include, without limitation:
This may entail, among other things, sharing statistical and demographic information about our Users and their use of the Service with advertising and programming suppliers. This will not include anything that can be used to specifically identify you or find personal information about you.
For the avoidance of doubt, in the event that the Privacy Act or other applicable law permits an organization such as us to collect, use or disclose your personal data without your consent, the consent granted by such law will continue in effect.
Third parties may intercept or access personal data transmitted to or stored on the site without permission, technology may malfunction or not work as expected, or someone may access, utilize or misuse information without any error on our part. However we will use reasonable security arrangements to protect your personal data as required by the Privacy Laws; however unavoidably, there are no absolute guarantees of security such as but not limited to unauthorized disclosure arising from malicious and sophisticated hacking by disgruntled or hostile parties without fault on our part.
We, and third parties, may from time to time provide downloads of software applications for your use on the Platform or through the Services. All of these applications may separately access, and allow third parties to view, information that can identify you, such as your name, User ID, IP Address of your device or other information, such as what cookies may be pre-installed, or which were installed for you. by third party software applications or websites. In addition, these applications may ask you to provide additional information directly to third parties. Third party products or services through these applications are not owned or controlled by SINDO. You are encouraged to read the terms and other policies published by these third parties on their websites or otherwise.
We do implement a variety of security measures to keep your personal data safe in our possession or under our control. Your personal data is stored behind a secure network and can only be accessed by a limited number of people who have special access rights to the system, and are required to maintain the confidentiality of the personal data. When you place an order or access personal data, we offer the use of a secure server. All personal data or sensitive information that you provide is encrypted into our database and can only be accessed as stated above.
In an effort to provide you with increased value, we may select various third party websites to link to, and frame within the Platform. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. All these linked sites have their own independent privacy policies and security settings. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has its own privacy and data collection practices separate from ours. Data collected by our co-branded partners or third party websites (even, if offered on, or through our Platform) may not be received by us.
Therefore, we are neither responsible nor liable for the content, security settings (or lack of security settings), and activities of these linked sites. These linked sites are for your convenience only, and you therefore access them at your own risk. However, we strive to protect the integrity of our Platform and the links placed on each site, and as such, we welcome any feedback regarding these linked sites (including, but not limited to, if certain links do not work).
Your personal data and / or information may be transferred, stored or processed outside your country. SINDO will only transfer your information overseas in accordance with the Privacy Act.
If you have an account with us, you can access and / or correct your personal data which we currently have or control through the Account Settings page on the Platform. If you do not have an account with us, you can request to access and / or correct your personal data which we currently have or control by sending us a written request. We will need sufficient information from you to confirm your identity and the nature of your request in order for us to handle your request. Therefore, please submit your request in writing by sending an email to our Personal Data Protection Officer at the email address email@example.com.
We may also charge you a reasonable fee for handling and processing your request to access your personal data. If we choose to charge a fee, we will provide you with an estimate of the fee to be charged in writing. Please note that we are not obligated to respond to or administer your access request, unless you have agreed to pay the fee.
We reserve the right to refuse to correct your personal data in accordance with the provisions as outlined in the Privacy Act, and where required and / or grant the organization the right to refuse to correct personal data in the circumstances stated.
If you have any questions or concerns about our privacy practices please contact us by e-mail at firstname.lastname@example.org.
Submit your complaint or return request on "my Purchase menu" before 24 hour after receive the package
Dont forget to upload the plant condition when you received, before and after unboxing All complaint without proof will be rejected.
Please DO NOT pull out the plant to see the root if no sign the plant have a problem Pulling out the plant will increasing up more stress level on the plants. Suggestion to aclimate first 1 or 2 week on original growing media Pulling out the plant without admin permision can not complain and will rejected.
Please DO NOT throw away when rotted plant received, Throw away the plants means NO COMPLAINT.
You can submit partial refund to seller directly without return IT back when seller accept the consolidation .
Question about return, please Contact Us